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Customer Experience Improvement Program (CEIP)

At Graphisoft, we know that the best products are the ones our customers can use to their fullest potential. To design our products, we gather direct customer feedback by conducting usability tests, surveys, focus groups, and other types of field research. However, thousands of people use Graphisoft products, so it is impossible for us to contact most of our customers in person to get their feedback. The Customer Experience Improvement Program (CEIP) was created to give all Graphisoft customers the chance to contribute to the design and development of Graphisoft products.

By participating in the program, you add valuable input that helps Graphisoft product designers, engineers, and testers understand how to best improve your overall experience with Graphisoft software.

To learn more, read the following frequently asked questions.

Frequently Asked Questions

How does the Customer Experience Improvement Program (CEIP) work?

Participation in the program is voluntary and anonymous. When you choose to participate in theCEIP, your computer automatically collects and sends program usage related information to Graphisoft. We then analyse the data and produce reports on a range of technical topics.

The collected information may include the following:

This data can help Graphisoft determine the following:

How is my privacy protected?

Will I be contacted or receive spam if I participate?

No. CEIP reports do not contain contact information, such as your name, address, or phone number. This means CEIP will not ask you to participate in surveys or to read junk e-mail, and you will not be contacted in any other way. 

How do I participate in the Customer Experience Improvement Program?

After a Graphisoft product is installed, you will be presented with a dialog box asking if you would like to participate in the program. If you do not recall responding to this dialog box, follow these instructions:

  1. Launch your Graphisoft product.
  2. Choose Help > Customer Experience Improvement Program Options.
  3. Select the Yes option in the dialog box that appears, and then click OK.

What if I give permission and then change my mind later?

  1. Launch your Graphisoft product.
  2. Choose Help > Customer Experience Improvement Program Options.
  3. Select the No option in the dialog box that appears, and then click OK.

After you select this option, data collection and transmission to Graphisoft will stop for the applicable product(s).

Do I need an Internet connection?

An Internet connection is required to participate in this program. However, you do not need to be connected all the time. When an Internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.

Is this information collected for all the Graphisoft products I use?

If you participate, only information about the Graphisoft product(s) listed in the Customer Experience Improvement Program dialog box in your installed application will be collected.

Can I review the information before it is sent to Graphisoft?

Unfortunately, the information can't be reviewed. This program is designed to work for thousands of users without affecting their product use, so the data is sent automatically only after the product is closed. The data is also encoded and compressed so that it can be processed efficiently.

Will the CEIP affect the speed of my program in any way?

No. You will not experience any change in performance or file size as a result of participating in the CEIP.

 

Last modification made on 30/06/2011

Privacy Statement for the Customer Experience Improvement Program

Graphisoft is committed to helping protect your privacy. This privacy statement explains the data collection and use practices for the Customer Experience Improvement Program (CEIP) reports that will be sent to Graphisoft if you participate in the program. This statement does not apply to other online or offline Graphisoft sites, products, or services.

Collection and Use of Information

Your computer automatically collects basic information about how you use your programs. Your computer also automatically collects information about how each is set up and performing. When you agree to participate, these reports are sent to Graphisoft to help improve the features our customers use most often and to create solutions to common problems.

You can choose to participate in the Customer Experience Improvement Program, using a dialog box that appears the first time you start up a Graphisoft product. To change your participation later, click the Help menu in most Graphisoft programs, and then click Customer Experience Improvement Program. CEIP reports generally include information about:

CEIP generates a globally unique identifier (GUID) that is stored on your computer to uniquely identify it. The GUID is a randomly generated number; it does not contain any personal information and cannot be used to identify you. CEIP uses the GUID to determine how widespread the feedback is and how to prioritize it. For example, the GUID allows Graphisoft to distinguish between one customer experiencing a problem one hundred times and other customers experiencing the same problem once. The GUID is stored on your computer and sent with every CEIP report. In no case will you be identifiable through the GUID or the CEIP reports sent.

Graphisoft uses CEIP information to improve our software. Information that is collected by or sent to Graphisoft may be stored and processed in Hungary or any other country in which Graphisoft or its subsidiaries maintain facilities.

Security

Graphisoft is committed to helping protect the security of the information we collect. CEIP uses a variety of security technologies and procedures to help protect reports from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

Changes to this Statement

Graphisoft may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect. At the same time we would like to reassure you that this privacy statement will not be updated in a manner that you become identifiable through the GUID or the CEIP reports sent.

Closing Provisions

In questions not regulated in this Privacy Statement the provisions of the GRAPHISOFT SOFTWARE LICENSE AGREEMENT shall be applied.