GRAPHISOFT Technical Support

Direct Support

GRAPHISOFT provides direct technical support through it's worldwide reseller channel. Please contact your local distributor to get help from highly skilled support engineers with any of your installation, licensing and troubleshooting needs. Contact information for your local support is listed below. To receive direct, one-on-one technical support, you need to have an active Software Service Agreement with GRAPHISOFT. To learn more about the benefits of the Software Service Agreement, contact your local reseller.

Learning Materials

Interactive Training Guides are available for self-paced learning. These Interactive Training Guide videos along with other ArchiCAD feature videos are available through the ArchiCAD YouTube Channel. A link to the ArchiCAD YouTube Channel can be found in ArchiCAD's Help Menu. If you are interested in printed material on ArchiCAD, a list of books can be found here. Classroom or on-site training is available in most countries – please contact your local reseller for more information.

Other Resources

Archicadwiki.com is the official ArchiCAD knowledge base. Here you can find up-to-date tech tips, troubleshooting tips as well as known bug descriptions. ArchiCAD-Talk is the number one ArchiCAD user forum with thousands of active members contributing to discussions. The best way to search both archicadwiki and ArchiCAD-Talk is to enter your question into the Site Search field found in the upper right-hand corner of this page.

Crash Reports

Crashes happen. In the rare occasion that ArchiCAD quits while running, the GRAPHISOFT Bug Reporter application will start and collect data about the crash. By submitting this bug report you help GRAPHISOFT locate and fix glitches in the code. The submitted data is anonymous – this also means that we can't directly reply to your submitted report. All the submitted bug reports are analyzed and fixes are made in the code. If you need assistance concerning a crash, please contact your local support team.

Hotfixes

Bugfixes are managed and provided by the GRAPHISOFT development team. These updates are distributed in the form of downloadable Hotfixes. ArchiCAD will automatically notify you when a Hotfix is available, or you can also use the "Check for updates…" command in ArchiCAD's Help menu to download Hotfixes.

Supported Versions

ArchiCAD: Hotfixes are typically issued for the two most current versions of ArchiCAD. Troubleshooting assistance by GRAPHISOFT direct support personnel is provided for the three most current versions. Support for older versions is limited to information available on Graphisoft.com, ArchicadWiki and ArchiCAD-Talk. Solutions are usually available in the current version of ArchiCAD.

ArchiCAD STAR(T) edition: No regular Hotfixes are provided for STAR(T) edition - critical bugs are evaluated and fixes are released if necessary. Troubleshooting assistance is provided for a limited time after purchase - local policies apply. 

Contact Local Technical Support

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