Contact Local Technical Support
GRAPHISOFT provides direct technical support through it's worldwide reseller channel. Please contact your local distributor to get help from highly skilled support engineers with any of your installation, licensing and troubleshooting needs. Contact information for your local support is listed below. To receive direct, one-on-one technical support, you need to have an active Software Service Agreement with GRAPHISOFT. To learn more about the benefits of the Software Service Agreement, contact your local reseller.
GRAPHISOFT provides Technical Support through its distributor channel:
ArchiCAD: Hotfixes are typically issued for the two most current versions of ArchiCAD. Troubleshooting assistance by GRAPHISOFT direct support personnel is provided for the three most current versions. Support for older versions is limited to information available on Graphisoft.com, Help Center and ArchiCAD-Talk. Solutions are usually available in the current version of ArchiCAD.
ArchiCAD STAR(T) edition: No regular Hotfixes are provided for STAR(T) edition - critical bugs are evaluated and fixes are released if necessary. Troubleshooting assistance is provided for a limited time after purchase - local policies apply.