United States site instead?A modern approach, better service:
The new DDScad support
Since 2 April 2024, you have been able to use a new, modern platform to submit your questions to the DDScad support team. At the end of the first quarter, we upgraded the technology behind the ways you can contact our team.
Your benefits
The DDScad Support Site offers you a wide range of improvements:
- Create your support ticket more easily and quickly than before, directly on the DDScad Support Site.
- Benefit from direct assignment of your ticket to the support specialist handling it, without any additional intermediate steps.
- Access an ever-growing knowledge base of help articles on the DDScad Support Site. You can already find quick answers to many questions here — without submitting a ticket or making a phone call!
- Avoid waiting in the phone support queue and use the time saved more productively. Support requests submitted as tickets via the DDScad Support Site receive the same priority as phone calls.
How can you contact DDScad support
from 2 April 2024?
- Directly from DDScad: In the Help menu, click Create Support Ticket
- Via the DDScad Support Site: ddscadsupport.graphisoft.com
- Via the new email address: [email protected]
- By phone (new number): +49 2593 866 31 00
How do you use the DDScad Support Site?
This video explains how to use the platform to create and submit a support request:
New support hours since 2 April 2024
Our general service hours have not changed. Our team will continue to process your enquiries by email or via the DDScad Support Site during the usual hours. Telephone DDScad support is now available in the mornings only.
Therefore, the following hours have applied since 2 April 2024:
Service hours for processing your tickets:
Monday to Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:00 p.m.
Telephone customer support hours:
Monday to Friday:
9:00 a.m. to noon
(Please note: When required or useful as part of processing your tickets, we will of course also call you outside these hours. These hours therefore refer to the times when you can contact our support team by phone.)
Any questions?
Call us or send us an email. We will be happy to answer your questions. You can now reach us using the following new contact details:
By phone (new number):
+49 2593 866 31 00
Via the new email address:
[email protected]