GRAPHISOFT North America has a dedicated technical support team that provides live support via phone, e-mail and real-time screen sharing.
Have a basic how-to question? Visit the Archicad -Talk user community today! Whenever you have a basic question you cannot locate an answer to, this is the perfect place to start by search existing posts or ask a question of your own. Archicad-Talk: http://archicad-talk.graphisoft.com
Contact:
Phone (for ArchiPLUS subscription users): 1-800-238-3992
E-mail: [email protected]
Note: When you send us an e-mail, you will receive an automatic reply acknowledging we have received your e-mail. Call us, if you have not received this auto-reply.
Office Hours:
Monday – Friday 9:00am – 8:00pm (EST)
ArchiPLUS SSA, Technical Support, What’s Included?
If you have searched the resources above and you cannot locate an answer to a basic question, please email [email protected] or [email protected]
As a combined effort, we’ll gladly direct you to a resource related to your basic question.
ArchiPLUS SSA members & Subscription license holders receive special discounts on Learning. Training is not included as a free component of the ArchiPLUS SSA or Subscription programs, nor is training a service provided by the Technical Support department. A full list of member benefits can be found here: https://archiplus.graphisoftus.com/
The Technical Support department will assist with “bugs” where the software is not working as documented in our Reference Guide, Help Center or YouTube channel.
Tech Support may also assist with troubleshooting specific problems during installation or licensing issues. If you wish to have someone walk-through an installation of Archicad or BIMcloud, from beginning to end, please reach out to our BIM Advisor Department for paid professional installation.
If you have found something in our Reference Guide, Help Center or YouTube videos and the software is not behaving as documented please email [email protected]
Please reserve urgent matters for the member supportline: 1-800-238-3992
In addition to Technical Support, we offer Live Assistance for Learning
BIM Advisor
For brief training matters, please schedule a 20 minute session with our BIM Advisor Dept: http://gsoft.link/bimadvisor or [email protected]
Professional Services Consultant
For in-depth personal training, consulting or implementation we have a team of experts to provide services to make your business successful! Find a Professional Service Consultant by reaching out to [email protected] or your local GRAPHISOFT contact here.